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Digital strategies to outsmart your competitors
Competing in the digital economy is no longer a choice. To remain relevant businesses need to either transform by redesigning their business models or find new markets. Change as the only constant is no longer a “catch-phrase” but the reality facing businesses today....
What is CX and why does a CX strategy make business sense?
According to Forbes (2020), customer-centric companies are 60% more profitable than those that do not keep the focus on the customers’ experience (CX). If CX is known to significantly improve the bottom line, then why is the success of companies like Amazon, Ritz...
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