Transformation initiatives generally have low levels of success according to research. The limited success according to John Kotter, a leadership and change management professor at Harvard Business School, is the result of not following due process. In the field of...
Competing in the digital economy is no longer a choice. To remain relevant businesses need to either transform by redesigning their business models or find new markets. Change as the only constant is no longer a “catch-phrase” but the reality facing businesses today....
According to Forbes (2020), customer-centric companies are 60% more profitable than those that do not keep the focus on the customers’ experience (CX). If CX is known to significantly improve the bottom line, then why is the success of companies like Amazon, Ritz...
